How To Fix RU185 - Enter an agent

SAP Error Message - Details

• Message type: E = Error

• Message class: RU - Messages for order completion confirmation

• Message number: 185

• Message text: Enter an agent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RU185 - Enter an agent ?

  The SAP error message RU185 "Enter an agent" typically occurs in the context of SAP's workflow or business process management, where an agent (a user or a group responsible for a task) needs to be specified for a particular workflow step or task.
  Cause:
  The error arises when a user attempts to execute a workflow or process that requires an agent to be assigned, but no agent has been specified. This can happen in various scenarios, such as:
  
  When creating or modifying a workflow task.
  When trying to execute a transaction that requires an agent to be defined.
  When the system is unable to determine the appropriate agent for a task.
  
  Solution:
  To resolve the RU185 error, you can take the following steps:
  
  
  Specify an Agent:
  
  Navigate to the relevant workflow or task where the error occurred.
  Look for a field labeled "Agent" or similar.
  Enter the appropriate user ID or group ID that should be assigned as the agent for the task.
  
  
  
  Check Workflow Configuration:
  
  If you are a workflow administrator, check the workflow configuration to ensure that agents are properly defined for all necessary steps.
  Ensure that the agent assignment logic (e.g., rules or conditions) is correctly set up to automatically assign agents when needed.
  
  
  
  Use the Workflow Inbox:
  
  If you are trying to execute a task from the workflow inbox, ensure that the task is correctly assigned to you or another user.
  You may need to reassign the task to an appropriate agent if it is not assigned.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on agent assignment in workflows, as the exact steps may vary depending on the version of SAP you are using.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  Workflow Management: Understanding how workflows are managed in SAP can help in troubleshooting similar issues.
  User Roles and Authorizations: Ensure that the user or group you are trying to assign as an agent has the necessary roles and authorizations to perform the task.
  SAP Notes: Check SAP Notes for any updates or patches that may address this issue.
  
  By following these steps, you should be able to resolve the RU185 error and successfully assign an agent to the relevant workflow task.