How To Fix RU020 - Confirmation no. & not found, check entry

SAP Error Message - Details

• Message type: E = Error

• Message class: RU - Messages for order completion confirmation

• Message number: 020

• Message text: Confirmation no. & not found, check entry

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RU020 - Confirmation no. & not found, check entry ?

  The SAP error message RU020 ("Confirmation no. & not found, check entry") typically occurs in the context of production confirmations or goods movements in SAP. This error indicates that the system cannot find the confirmation number you are trying to enter, which may be due to several reasons.
  Causes:
  
  Incorrect Confirmation Number: The confirmation number you entered may be incorrect or mistyped.
  Confirmation Not Created: The confirmation may not have been created yet, or it may have been deleted.
  Wrong Document Type: The confirmation number may belong to a different document type or process than the one you are currently working with.
  Authorization Issues: You may not have the necessary authorizations to view or access the confirmation.
  Data Consistency Issues: There may be inconsistencies in the database or issues with the data integrity.
  
  Solutions:
  
  Verify the Confirmation Number: Double-check the confirmation number for any typos or errors. Ensure that you are entering the correct number.
  Check Confirmation Status: Use transaction codes like CO15 (for production confirmations) or other relevant transactions to check if the confirmation exists.
  Review Document Type: Ensure that you are using the correct document type and that the confirmation number corresponds to the right process.
  Check Authorizations: Ensure that you have the necessary permissions to access the confirmation. If not, contact your SAP security administrator.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to check for any underlying data issues or system errors.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CO15 (for production confirmations), CO11N (for single production confirmation), or MB1A (for goods movements).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation or user manuals related to production confirmations and goods movements for additional context and troubleshooting steps.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.