How To Fix RSRD673 - MHTML documents can only be sent as Zip files by e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: RSRD - Report Dissemination

• Message number: 673

• Message text: MHTML documents can only be sent as Zip files by e-mail

What causes this issue?

With the distribution type "Broadcasting with Multiple Channels", MHTML
documents can only be sent as ZIP files by e-mail.

System Response

The broadcast setting is inconsistent and cannot be executed or saved.

How to fix this error?

Choose another output format for the broadcast setting or set the ZIP
indicator for distribution as e-mail.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSRD673 - MHTML documents can only be sent as Zip files by e-mail ?

  The SAP error message RSRD673 indicates that when trying to send MHTML documents via email, the system requires these documents to be compressed into a ZIP file format. This is a common restriction in SAP to ensure that the email attachments are handled properly and to avoid issues with email clients that may not support MHTML format directly.
  Cause:
  The error occurs because the SAP system is configured to only allow MHTML documents to be sent as ZIP files. This is likely due to security and compatibility reasons, as MHTML files can sometimes be flagged by email servers or clients as potentially unsafe.
  Solution:
  To resolve this error, you need to ensure that the MHTML document is being sent as a ZIP file. Here are the steps you can take:
  
  
  Check the Email Sending Configuration: Ensure that the configuration for sending emails in your SAP system is set to compress MHTML documents into ZIP files before sending.
  
  
  Modify the Report or Query: If you are using a specific report or query to generate the MHTML document, check if there are options to change the output format to ZIP. This may involve modifying the settings in the report or query.
  
  
  Use a Different Format: If sending as a ZIP file is not feasible, consider using a different format for the document that does not have this restriction, such as PDF or Excel, if applicable.
  
  
  Consult SAP Documentation: Refer to the SAP documentation or help resources for your specific version of SAP to find more detailed instructions on how to configure email settings and document formats.
  
  
  Contact SAP Support: If you continue to experience issues, consider reaching out to SAP support for assistance. They may provide specific patches or updates that address this issue.
  
  
  Related Information:
  
  MHTML Format: MHTML (MIME HTML) is a web page archive format that combines HTML and resources such as images into a single file. While it is useful for preserving the layout of web pages, it may not be supported by all email clients.
  Email Configuration in SAP: The configuration for sending emails in SAP can typically be found in transaction codes like SCOT (SAPconnect) and SOST (Send Requests).
  Security Considerations: Always consider the security implications of sending documents via email, especially if they contain sensitive information. Using ZIP files can provide an additional layer of security through compression and potential password protection.
  
  By following these steps, you should be able to resolve the RSRD673 error and successfully send your MHTML documents via email in the required ZIP format.