How To Fix RSR_EXCEL_RUNTIME116 - Exception &1 occurred while calling IWB_HTML_HELP_URL_GET

SAP Error Message - Details

• Message type: E = Error

• Message class: RSR_EXCEL_RUNTIME - Messages of the Excel Runtime

• Message number: 116

• Message text: Exception &1 occurred while calling IWB_HTML_HELP_URL_GET

What causes this issue?

The documentation is not correctly connected to the BW server.

System Response

The documentation cannot be displayed.

How to fix this error?

Contact your BW server administrator.

Procedure for System Administrators

Connect the documentation to the BW server.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSR_EXCEL_RUNTIME116 - Exception &1 occurred while calling IWB_HTML_HELP_URL_GET ?

  The SAP error message RSR_EXCEL_RUNTIME116 with the description "Exception &1 occurred while calling IWB_HTML_HELP_URL_GET" typically occurs when there is an issue related to the Excel integration in SAP BW (Business Warehouse) or when trying to access help documentation from Excel.
  Causes:
  
  Missing or Incorrect Configuration: The error may arise if the system is not properly configured to handle Excel integration or if there are missing components.
  Authorization Issues: The user may not have the necessary authorizations to access certain functions or data.
  Network Issues: If the system is trying to access an external URL for help documentation and there are network issues, this error can occur.
  SAP Notes: There may be known issues that have been documented in SAP Notes that require specific patches or updates.
  Excel Version Compatibility: Sometimes, the version of Excel being used may not be compatible with the SAP BW version.
  
  Solutions:
  
  Check Configuration: Ensure that the SAP BW system is correctly configured for Excel integration. This includes checking the settings in the SAP GUI and any relevant BW settings.
  Review Authorizations: Verify that the user has the necessary authorizations to access the required data and functions.
  Network Connectivity: Check the network connection to ensure that the system can access external URLs if needed. This includes checking firewall settings and proxy configurations.
  Apply SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that address this specific error. Implement any recommended patches or updates.
  Excel Compatibility: Ensure that the version of Excel being used is compatible with the SAP BW version. If necessary, try using a different version of Excel.
  Debugging: If you have access to the SAP system, you can debug the program to identify the exact point of failure. This may require technical expertise.
  
  Related Information:
  
  SAP Support Portal: You can search for specific SAP Notes related to this error message on the SAP Support Portal.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues.
  Documentation: Review the official SAP documentation for BW and Excel integration for any additional configuration steps or troubleshooting tips.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.