How To Fix RSO331 - Document &1 must be in HTML format and not '&2'

SAP Error Message - Details

• Message type: E = Error

• Message class: RSO - BW Repository

• Message number: 331

• Message text: Document &1 must be in HTML format and not '&2'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSO331 - Document &1 must be in HTML format and not '&2' ?

  The SAP error message RSO331 indicates that a document (such as a report or a web template) is expected to be in HTML format, but it is currently in a different format (denoted by '&2'). This error typically occurs in the context of SAP Business Warehouse (BW) or SAP BusinessObjects when trying to display or process a document that is not in the required format.
  Cause:
  The error is caused by one of the following reasons:
  
  Incorrect Document Format: The document you are trying to access or process is not in HTML format. It could be in formats like PDF, Excel, or any other unsupported format.
  Configuration Issues: There may be configuration settings in the SAP system that are not set correctly, leading to the system expecting an HTML format.
  Document Corruption: The document might be corrupted or improperly saved, leading to the system being unable to recognize its format.
  
  Solution:
  To resolve the RSO331 error, you can take the following steps:
  
  
  Check Document Format:
  
  Ensure that the document you are trying to access is indeed in HTML format. If it is in a different format, convert it to HTML.
  
  
  
  Recreate the Document:
  
  If the document is corrupted, try recreating it or saving it again in the correct format.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in your SAP BW or BusinessObjects environment to ensure that they are set to accept HTML formats. This may involve checking settings related to web templates or document types.
  
  
  
  Use the Correct URL:
  
  If you are accessing the document via a URL, ensure that the URL points to the correct HTML document.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling document formats in your version of SAP.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message.
  Documentation: Review SAP BW or BusinessObjects documentation for guidelines on document formats and handling.
  Community Forums: Engage with SAP community forums or user groups for additional insights and solutions from other users who may have encountered the same issue.
  
  By following these steps, you should be able to identify the cause of the RSO331 error and implement a suitable solution.