How To Fix RSIM023 - Error retrieving request information for InfoProvider &1

SAP Error Message - Details

• Message type: E = Error

• Message class: RSIM - Messages for BI KPI monitoring and Health Checks

• Message number: 023

• Message text: Error retrieving request information for InfoProvider &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSIM023 - Error retrieving request information for InfoProvider &1 ?

  The SAP error message RSIM023, which states "Error retrieving request information for InfoProvider &1," typically occurs in the context of SAP BW (Business Warehouse) when there is an issue with retrieving data from an InfoProvider, such as an InfoCube or DataStore Object (DSO). This error can arise due to various reasons, including data inconsistencies, issues with the InfoProvider itself, or problems with the underlying data model.
  Causes of RSIM023 Error
  
  
  Data Inconsistencies: There may be inconsistencies in the data stored in the InfoProvider, which can prevent the system from retrieving the necessary information.
  
  
  InfoProvider Not Active: The InfoProvider might not be active or properly configured in the system.
  
  
  Authorization Issues: The user executing the query may not have the necessary authorizations to access the InfoProvider.
  
  
  Technical Issues: There could be technical issues such as database connectivity problems, or issues with the underlying data model.
  
  
  Missing or Corrupted Data: The data in the InfoProvider may be missing or corrupted, leading to retrieval failures.
  
  
  Incorrect Query Definition: The query definition might be incorrect or not aligned with the structure of the InfoProvider.
  
  
  Solutions to RSIM023 Error
  
  
  Check InfoProvider Status: Ensure that the InfoProvider is active and properly configured. You can do this by checking the InfoProvider in the SAP BW modeling tools.
  
  
  Validate Data: Run data consistency checks to ensure that the data in the InfoProvider is consistent and complete. You can use transaction codes like RSA1 to check the data.
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to access the InfoProvider. You can check this in the user roles and authorizations.
  
  
  Check Query Definition: Review the query definition to ensure it is correctly set up and aligned with the InfoProvider structure. Make any necessary adjustments.
  
  
  Rebuild Indexes: If the InfoProvider is an InfoCube, consider rebuilding the indexes to ensure that they are not corrupted.
  
  
  Check for Technical Issues: Investigate any underlying technical issues, such as database connectivity or system performance problems.
  
  
  Consult Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  Data Load Monitoring: Monitor the data load process to ensure that data is being loaded correctly into the InfoProvider.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as RSA1 (Data Warehousing Workbench), RSRT (Query Monitor), and SLG1 (Application Log) for troubleshooting.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to the RSIM023 error.
  
  
  Documentation: Review SAP documentation and guides related to InfoProviders and data retrieval in BW for best practices and troubleshooting steps.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or BW support team for further assistance.