How To Fix RMST_PROT011 - Internal system error occurred; log cannot be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: RMST_PROT - RMS-TLS: Message Class for Log

• Message number: 011

• Message text: Internal system error occurred; log cannot be displayed

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE RMS_GEN_ADMIN OBJECT DOKU ID TX

Procedure for System Administrators

INCLUDE RMS_GEN_CONTACT_SAP OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RMST_PROT011 - Internal system error occurred; log cannot be displayed ?

  The SAP error message RMST_PROT011, which indicates that an internal system error has occurred and the log cannot be displayed, can be caused by various issues. Here are some potential causes, solutions, and related information:
  Causes:
  
  System Configuration Issues: There may be misconfigurations in the SAP system that lead to internal errors.
  Database Issues: Problems with the database, such as corruption or connectivity issues, can trigger this error.
  Authorization Problems: Insufficient user authorizations may prevent access to certain logs or data.
  Software Bugs: There may be bugs in the SAP software or specific transactions that lead to this error.
  Memory Issues: Insufficient memory or resources on the application server can cause internal errors.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  Transaction Codes: Use transaction codes like ST22 (Dump Analysis) to check for short dumps that may have occurred around the same time as the error.
  Database Check: Ensure that the database is functioning correctly. You may need to run database consistency checks or consult your database administrator.
  User Authorizations: Verify that the user has the necessary authorizations to access the logs. You can check this using transaction SU53.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available.
  System Restart: If the issue persists, consider restarting the affected application server or the entire SAP system, as this can sometimes resolve transient issues.
  Contact SAP Support: If none of the above solutions work, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or dumps you have collected.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SU53 (Authorization Check).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to the specific module or functionality you were using when the error occurred.
  
  By following these steps, you should be able to diagnose and potentially resolve the RMST_PROT011 error in your SAP system.