How To Fix RMPS_GENERAL030 - E-mail address of user &1 unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_GENERAL - Gen. Messages Classes Records Management for Public Sector

• Message number: 030

• Message text: E-mail address of user &1 unknown

What causes this issue?

You have assigned a user name in Customizing (table SCMGPARAM; parameter
PSMAILSD) that should be used as the e-mail address. However, this user
name &V1& is not known in the system.

System Response

It is not possible to send the e-mail.

How to fix this error?

Either create the user &V1& in the system and define a valid e-mail
address or create the correct user name in Customizing
(table SCMGPARAM; parameter PSMAILSD).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_GENERAL030 - E-mail address of user &1 unknown ?

  The SAP error message RMPS_GENERAL030, which states "E-mail address of user &1 unknown," typically occurs when the system is unable to find a valid email address for the specified user in the SAP system. This can happen in various scenarios, such as when trying to send notifications or alerts via email.
  Cause:
  
  Missing Email Address: The user profile for the specified user does not have an email address assigned.
  Incorrect User ID: The user ID provided in the error message may be incorrect or does not exist in the system.
  User Not Maintained: The user may not be properly maintained in the user master data.
  Email Address Format: The email address may be incorrectly formatted or invalid.
  
  Solution:
  
  
  Check User Master Data:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID mentioned in the error message and click on "Display."
  Check the "Address" tab to see if an email address is assigned. If not, add a valid email address.
  
  
  
  Verify User ID:
  
  Ensure that the user ID is correct. If you are unsure, you can search for the user using transaction code SU01D (Display User).
  
  
  
  Maintain Email Address:
  
  If the email address is missing, you can add it in the user profile. Make sure to save the changes.
  
  
  
  Check Email Format:
  
  Ensure that the email address is in the correct format (e.g., [e-mail]).
  
  
  
  User Authorization:
  
  Ensure that the user has the necessary authorizations to send emails if applicable.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to see if the error persists.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU01D: Display User
  SU10: Mass User Maintenance (if you need to update multiple users)
  
  
  
  Email Configuration:
  
  Ensure that the SAP system is properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) to ensure that the email sending functionality is active.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that may address specific issues related to email sending or user maintenance.
  
  
  
  By following these steps, you should be able to resolve the RMPS_GENERAL030 error and ensure that the user has a valid email address configured in the SAP system.