How To Fix RMPS_GENERAL015 - Error when printing bar code; contact technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_GENERAL - Gen. Messages Classes Records Management for Public Sector

• Message number: 015

• Message text: Error when printing bar code; contact technical support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_GENERAL015 - Error when printing bar code; contact technical support ?

  The SAP error message RMPS_GENERAL015 typically indicates an issue related to printing barcodes in the SAP system. This error can arise from various causes, and addressing it may require a combination of troubleshooting steps. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Printer Configuration Issues: The printer may not be correctly configured to handle barcode printing.
  Missing or Incorrect Barcode Fonts: The required barcode fonts may not be installed on the printer or the SAP system.
  SAP Script or Smart Forms Issues: The form used for printing may have errors or may not be set up correctly to handle barcodes.
  Authorization Issues: The user may not have the necessary permissions to print barcodes.
  Network Issues: There may be connectivity issues between the SAP system and the printer.
  Driver Issues: The printer driver may be outdated or incompatible with the SAP system.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Ensure that the printer is correctly set up in SAP. Go to transaction SPAD (Spool Administration) and verify the printer settings.
  Make sure the printer supports barcode printing.
  
  
  
  Install Barcode Fonts:
  
  Ensure that the necessary barcode fonts are installed on both the SAP server and the printer. Common barcode fonts include Code 39, Code 128, etc.
  
  
  
  Review SAP Scripts/Smart Forms:
  
  Check the SAP script or Smart Form used for printing barcodes. Ensure that the barcode fields are correctly defined and formatted.
  Test the form with a different printer to see if the issue persists.
  
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to print. This can be checked in transaction SU01 (User Maintenance).
  
  
  
  Network and Connectivity:
  
  Ensure that there are no network issues preventing communication between the SAP system and the printer. Test printing from other applications to confirm printer functionality.
  
  
  
  Update Printer Drivers:
  
  Check if the printer drivers are up to date. If not, update them to the latest version compatible with your SAP system.
  
  
  
  Contact Technical Support:
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP technical support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to barcode printing issues. There may be specific notes addressing known issues or providing patches.
  Documentation: Review SAP documentation on barcode printing for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the RMPS_GENERAL015 error related to barcode printing in SAP.