How To Fix REXCCORR013 - Customer data not found (Customer identifier: &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: REXCCORR - Correction/Reversal Invoices

• Message number: 013

• Message text: Customer data not found (Customer identifier: &1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message REXCCORR013 - Customer data not found (Customer identifier: &1) ?

  The SAP error message REXCCORR013, which states "Customer data not found (Customer identifier: &1)," typically occurs in the context of SAP Customer Relationship Management (CRM) or when dealing with customer-related data in SAP systems. This error indicates that the system is unable to find the customer data associated with the specified customer identifier.
  Causes:
  
  Incorrect Customer Identifier: The customer identifier provided may be incorrect or misspelled.
  Data Not Created: The customer data may not have been created in the system yet.
  Data Deletion: The customer data might have been deleted or archived.
  Authorization Issues: The user may not have the necessary authorizations to view the customer data.
  System Configuration: There may be issues with the configuration of the customer master data in the system.
  
  Solutions:
  
  Verify Customer Identifier: Check the customer identifier for any typos or errors. Ensure that it is the correct identifier.
  Check Customer Data: Use transaction codes like BP (Business Partner) or XD03 (Display Customer) to verify if the customer data exists in the system.
  Create Customer Data: If the customer does not exist, create the customer data using the appropriate transaction (e.g., BP for Business Partner).
  Check Authorizations: Ensure that the user has the necessary authorizations to access customer data. This may involve checking roles and permissions in the user profile.
  Consult with IT Support: If the issue persists, consult with your SAP support team or IT department to investigate any potential configuration issues or data integrity problems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, XD01, XD02, and XD03 for managing customer data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for customer master data management to understand the processes and requirements for maintaining customer records.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to SAP support for further investigation.