How To Fix RETAIL_ST_CS_MSG026 - There are no products to select.

SAP Error Message - Details

• Message type: E = Error

• Message class: RETAIL_ST_CS_MSG -

• Message number: 026

• Message text: There are no products to select.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RETAIL_ST_CS_MSG026 - There are no products to select. ?

  The SAP error message RETAIL_ST_CS_MSG026 ("There are no products to select") typically occurs in the context of SAP Retail, particularly when working with the Customer Service (CS) module or related functionalities. This error indicates that the system could not find any products that meet the selection criteria specified by the user.
  Causes:
  
  No Products in Selection Criteria: The most common cause is that the selection criteria defined by the user do not match any existing products in the system.
  Filters Applied: There may be filters or restrictions applied that limit the product selection, such as specific categories, statuses, or other attributes.
  Data Synchronization Issues: If the product data has not been properly synchronized or updated in the system, it may lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to view certain products, leading to an empty selection.
  Configuration Issues: Incorrect configuration in the retail system or master data settings may also lead to this error.
  
  Solutions:
  
  Check Selection Criteria: Review the selection criteria you have set. Ensure that they are broad enough to include products. You may want to remove or adjust filters to see if products appear.
  Verify Product Existence: Confirm that the products you expect to see are indeed created and active in the system. You can do this by checking the product master data.
  Data Synchronization: If you suspect data synchronization issues, ensure that all relevant data has been updated and synchronized across the system. This may involve running background jobs or processes that refresh product data.
  User Authorizations: Check if your user role has the necessary permissions to access the products. If not, contact your system administrator to adjust your authorizations.
  Consult Configuration: If you suspect configuration issues, consult with your SAP Basis or configuration team to ensure that the system is set up correctly for product selection.
  Logs and Traces: Review system logs or traces for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to SAP documentation for the specific module you are working with to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.