How To Fix RA384 - Error initializing graphic display (internal error)

SAP Error Message - Details

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 384

• Message text: Error initializing graphic display (internal error)

What causes this issue?

An error occurred when initializing the graphic display. This was
caused by an internal error in the monitoring architecture.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Internal error. Contact the SAP Hotline.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RA384 - Error initializing graphic display (internal error) ?

  The SAP error message RA384, which states "Error initializing graphic display (internal error)," typically occurs when there is an issue with the graphical display settings or the underlying graphical components in the SAP system. This error can arise in various contexts, such as when trying to generate graphical reports or when using certain SAP GUI functionalities.
  Causes:
  
  Graphics Driver Issues: Outdated or incompatible graphics drivers on the client machine can lead to display errors.
  SAP GUI Configuration: Incorrect settings in the SAP GUI configuration can cause issues with graphical displays.
  System Resources: Insufficient system resources (like RAM or CPU) can lead to failures in initializing graphical components.
  SAP GUI Version: Using an outdated version of the SAP GUI that may not be compatible with the current SAP system version.
  Operating System Compatibility: Issues related to the operating system, such as compatibility problems or missing updates.
  
  Solutions:
  
  Update Graphics Drivers: Ensure that the graphics drivers on the client machine are up to date. Check the manufacturer's website for the latest drivers.
  Check SAP GUI Settings: Review the SAP GUI settings to ensure they are correctly configured for graphical displays. You can reset the settings to default if necessary.
  Increase System Resources: If possible, increase the available system resources (RAM, CPU) on the client machine to ensure it can handle graphical displays.
  Update SAP GUI: Make sure you are using the latest version of the SAP GUI. Download and install the latest version from the SAP Support Portal.
  Check Operating System Updates: Ensure that the operating system is up to date with the latest patches and updates.
  Test on Another Machine: If possible, try accessing the SAP system from another machine to determine if the issue is specific to the original client.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to RA384 for any specific patches or updates that may address this issue. You can search for relevant notes in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Logs and Traces: Review the SAP GUI logs and traces for more detailed error messages that can provide additional context for troubleshooting.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.