How To Fix RA302 - Failed to determine the system type (SAP / customer)

SAP Error Message - Details

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 302

• Message text: Failed to determine the system type (SAP / customer)

What causes this issue?

The system is unable to determine whether it is at a customer site or
if it is an SAP in-house system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact the SAP Hotline.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RA302 - Failed to determine the system type (SAP / customer) ?

  The SAP error message RA302, which states "Failed to determine the system type (SAP / customer)," typically occurs in the context of SAP's Revenue Accounting and Reporting (RAR) module. This error indicates that the system is unable to identify whether the configuration or data being processed is related to SAP standard settings or customer-specific settings.
  Causes:
  
  Configuration Issues: The system may not be properly configured to distinguish between SAP standard and customer-specific settings.
  Missing or Incorrect Data: There may be missing or incorrect entries in the configuration tables that define the system type.
  Authorization Issues: The user may not have the necessary authorizations to access certain configuration settings or data.
  Transport Issues: If the system has recently undergone a transport of configuration or data, it may not have been properly imported or activated.
  Version Compatibility: There may be compatibility issues between different versions of SAP components or modules.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the RAR module to ensure that all necessary parameters are set correctly. This includes checking the settings for the system type.
  Review Data Entries: Ensure that all relevant data entries in the configuration tables are complete and correct. Look for any missing entries that could affect the determination of the system type.
  User Authorizations: Verify that the user encountering the error has the appropriate authorizations to access the necessary configuration settings.
  Transport Management: If the issue arose after a transport, check the transport logs for any errors and ensure that all necessary objects were successfully imported and activated.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the Revenue Accounting and Reporting module for detailed configuration guidelines.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the RA302 error in your SAP system.