How To Fix QV038 - The usage decision was reset

SAP Error Message - Details

• Message type: E = Error

• Message class: QV - QM usage decisions

• Message number: 038

• Message text: The usage decision was reset

What causes this issue?

The function you carried out caused the usage decision to be reset.

System Response

The system has reset the following inspection lot statuses:
"Short-term insp. completed"
"Inspection close completed"
"Usage decision has been made"
In addition to the fields for the usage decision, code group and
selected set, the system has also deleted the quality score and the
follow-up actions.

How to fix this error?

With a corresponding authorization, you can put the inspection
characteristics back into process after you save the current
transaction.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QV038 - The usage decision was reset ?

  The SAP error message QV038, which states "The usage decision was reset," typically occurs in the context of quality management processes, particularly when dealing with inspection lots and usage decisions (UD). This message indicates that a previously made usage decision has been reversed or reset, which can happen for various reasons.
  Causes:
  
  Manual Reset: A user may have manually reset the usage decision for an inspection lot.
  System Configuration: Certain configurations in the quality management module may allow for the resetting of usage decisions under specific conditions.
  Workflow Issues: If there are issues with the workflow or approval processes, it may lead to a reset of the usage decision.
  Data Entry Errors: Incorrect data entry or processing errors can also lead to this message being triggered.
  Authorization Issues: Users may not have the necessary authorizations to make or maintain usage decisions, leading to resets.
  
  Solutions:
  
  Review the Inspection Lot: Check the inspection lot in question to understand the current status and any recent changes made to it.
  Check User Actions: Investigate if any users have manually reset the usage decision and why. This can often be found in the change logs or audit trails.
  Reapply Usage Decision: If the reset was unintentional, you may need to reapply the usage decision by following the standard process for making a UD in SAP.
  Authorization Check: Ensure that the user has the appropriate authorizations to make usage decisions and that there are no restrictions in place.
  Consult Documentation: Review SAP documentation or help files related to quality management and usage decisions for any specific guidelines or troubleshooting steps.
  System Configuration Review: If the issue persists, it may be necessary to review the system configuration settings related to quality management to ensure they are set up correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as QA32 (for displaying inspection lots) and QA11 (for recording usage decisions).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training: Consider additional training or resources on SAP Quality Management processes to better understand how usage decisions are managed.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.