How To Fix QM684 - Materials with serial numbers are not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 684

• Message text: Materials with serial numbers are not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QM684 - Materials with serial numbers are not supported ?

  The SAP error message QM684 ("Materials with serial numbers are not supported") typically occurs in the context of Quality Management (QM) when you are trying to perform certain operations on materials that are managed with serial numbers. This error indicates that the system does not support the operation you are attempting to perform on materials that have serial number management enabled.
  Cause:
  
  Serial Number Management: The material you are working with is configured to use serial number management, but the operation you are trying to perform does not support this feature.
  Quality Inspection: The error may arise when trying to perform quality inspections or other QM-related activities on materials that require serial numbers.
  Configuration Issues: There may be configuration settings in the material master or in the QM module that are not aligned with the requirements for handling serial numbers.
  
  Solution:
  
  
  Check Material Master Settings:
  
  Go to the material master record (transaction code MM03) and check the settings for the material in question. Ensure that the serial number management is correctly configured.
  If the material should not require serial numbers for the operation you are performing, consider changing the configuration in the material master.
  
  
  
  Review QM Configuration:
  
  Check the Quality Management settings in your SAP system. Ensure that the configuration for handling materials with serial numbers is correctly set up.
  You may need to consult with your SAP QM consultant or administrator to ensure that the system is configured to handle the specific processes you are trying to execute.
  
  
  
  Use Alternative Processes:
  
  If the operation you are trying to perform is not compatible with serial number management, consider using alternative processes that do not require serial numbers.
  For example, if you are trying to perform a quality inspection, you may need to use a different inspection type or process that does not involve serial numbers.
  
  
  
  Consult SAP Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on handling materials with serial numbers in the context of Quality Management.
  
  
  
  Error Handling:
  
  If the error persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM03 (Display Material), QA32 (Quality Inspection Lot), and others that may be involved in the process.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Exits and BAdIs: If custom development is involved, check for any user exits or Business Add-Ins (BAdIs) that may affect the handling of serial numbers in your specific implementation.
  
  By following these steps, you should be able to identify the cause of the QM684 error and implement a suitable solution.