How To Fix QM602 - SAP-PHONE function is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 602

• Message text: SAP-PHONE function is not active

What causes this issue?

The SAP-PHONE function is not active for your workstation. The function
you chose cannot therefore be implemented.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The SAP-PHONE function must be activated, so that you can implement the
function.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM602 - SAP-PHONE function is not active ?

  The SAP error message QM602, which states "SAP-PHONE function is not active," typically occurs when the SAP system is trying to use the SAPphone functionality, but it has not been properly configured or activated in the system. This functionality is often used for integrating telephony services with SAP applications.
  Cause:
  
  SAPphone Not Activated: The SAPphone function may not be activated in the system settings.
  Missing Configuration: The necessary configuration for SAPphone may be incomplete or missing.
  Authorization Issues: The user may not have the required authorizations to access the SAPphone functionality.
  System Settings: The system may not be set up to support telephony integration.
  
  Solution:
  To resolve the QM602 error, you can follow these steps:
  
  
  Activate SAPphone:
  
  Go to transaction code SPRO.
  Navigate to SAP Reference IMG > Cross-Application Components > SAPphone > Basic Settings.
  Ensure that the SAPphone function is activated.
  
  
  
  Check Configuration:
  
  Verify that all necessary configurations for SAPphone are completed. This includes settings for telephony integration and any required parameters.
  Ensure that the telephony server is correctly configured and reachable.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to use SAPphone.
  You can use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  System Settings:
  
  Ensure that the system is set up to support telephony integration. This may involve checking network settings, telephony server connections, and other related configurations.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for SAPphone for detailed configuration steps and troubleshooting tips.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAPphone: This is a component that allows integration between SAP systems and telephony systems, enabling functionalities like click-to-call, call logging, and more.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration and SU53 for authorization checks.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide patches related to SAPphone.
  
  By following these steps, you should be able to resolve the QM602 error and successfully activate the SAPphone functionality in your SAP system.