How To Fix QM355 - Change of notification type is no longer possible

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 355

• Message text: Change of notification type is no longer possible

What causes this issue?

You attempted to change the notification type of a notification that was
already completed.

System Response

It is no longer possible to change the notification type. Even if you
reopen the notification, a change of notification type is not permitted
because statistical data was updated in the system when the notification
was completed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM355 - Change of notification type is no longer possible ?

  The SAP error message QM355, which states "Change of notification type is no longer possible," typically occurs in the context of Quality Management (QM) when you attempt to change the type of a quality notification after it has been processed or finalized in a way that prevents further modifications.
  Cause:
  
  Status of the Notification: The most common cause of this error is that the quality notification has already been processed to a point where its type cannot be changed. For example, if the notification has been completed, closed, or has certain statuses that lock it from further changes.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to make changes to the notification type.
  System Configuration: Certain configurations in the SAP system may restrict changes to notification types based on business rules or workflows.
  
  Solution:
  
  Check Notification Status: Review the status of the quality notification. If it is in a completed or closed status, you will not be able to change the notification type. You may need to create a new notification if a different type is required.
  Authorization Check: Ensure that you have the necessary permissions to make changes to the notification. If not, contact your SAP administrator to obtain the required authorizations.
  Consult Documentation: Review the SAP documentation or configuration settings related to quality notifications to understand any restrictions that may be in place.
  Create a New Notification: If changing the type is not possible due to the status, consider creating a new quality notification with the desired type and copying relevant information from the old notification if necessary.
  Contact SAP Support: If you believe this error is occurring inappropriately or if you need further assistance, consider reaching out to SAP support for guidance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as QM01 (Create Notification), QM02 (Change Notification), and QM03 (Display Notification) to manage quality notifications effectively.
  User Exits and BAdIs: Check if there are any user exits or Business Add-Ins (BAdIs) that might be influencing the behavior of notification types in your specific implementation.
  SAP Notes: Look for SAP Notes related to QM355 for any patches or updates that may address known issues or provide additional guidance.
  
  By following these steps, you should be able to address the QM355 error and understand the context in which it occurs.