How To Fix QI320 - Sample &1 for characteristic (confirmation no. &2, lot &3) is not closed

SAP Error Message - Details

• Message type: E = Error

• Message class: QI - Notifications for interface modules for connecting subsyst.

• Message number: 320

• Message text: Sample &1 for characteristic (confirmation no. &2, lot &3) is not closed

What causes this issue?

The sample &V1& for the inspection characteristic with the confirmation
number &V2& could not be closed.
This could be caused by one of the following reasons:
the valuation was not successful.
the scope of inspection was not carried out according to the plan
specifications.
the sample result was not valid.

How to fix this error?

If the cause of the error is unknown, you can display a more detailed
error analysis by selecting the function <LS>Close</> in the
transaction for results recording.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QI320 - Sample &1 for characteristic (confirmation no. &2, lot &3) is not closed ?

  The SAP error message QI320 indicates that a sample associated with a characteristic is not closed, which means that the quality inspection process for that sample has not been completed. This can occur in various scenarios, such as during the quality inspection process in production or when dealing with quality notifications.
  Cause:
  
  Incomplete Inspection: The sample has not been fully inspected or the results have not been recorded.
  Open Inspection Lot: The inspection lot associated with the sample is still open, meaning that the quality control process has not been finalized.
  Missing Results: The results for the characteristic have not been entered or saved in the system.
  System Configuration: There may be configuration issues in the quality management module that prevent the sample from being closed.
  
  Solution:
  
  Complete the Inspection: Ensure that all required inspections for the sample are completed. This includes entering results for all characteristics associated with the sample.
  Record Results: If results have not been recorded, enter them in the system. Make sure to save the results properly.
  Close the Inspection Lot: If the inspection lot is still open, you may need to close it. This can typically be done through the transaction code QA11 (Record Results) or QA16 (Close Inspection Lot).
  Check Configuration: If the issue persists, check the configuration settings in the Quality Management module to ensure that everything is set up correctly.
  Consult Documentation: Refer to SAP documentation or help files for specific instructions related to your version of SAP.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as QA01 (Create Inspection Lot), QA02 (Change Inspection Lot), QA11 (Record Results), and QA16 (Close Inspection Lot).
  Quality Management Module: Understanding the Quality Management (QM) module in SAP can help in troubleshooting and resolving issues related to quality inspections.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to perform actions related to quality inspections and to close inspection lots.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may resolve the issue.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP Quality Management.