How To Fix QD654 - It is not possible to display the customer

SAP Error Message - Details

• Message type: E = Error

• Message class: QD - Message-Id. für Dynamisierung

• Message number: 654

• Message text: It is not possible to display the customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QD654 - It is not possible to display the customer ?

  The SAP error message QD654, which states "It is not possible to display the customer," typically occurs in the context of Quality Management (QM) or when dealing with customer-related data in SAP. This error can arise due to several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Customer Not Found: The customer number you are trying to access may not exist in the system.
  Authorization Issues: The user may not have the necessary authorizations to view customer data.
  Data Inconsistencies: There may be inconsistencies or issues with the customer master data.
  Inactive Customer: The customer may be marked as inactive or deleted in the system.
  Configuration Issues: There may be configuration settings in the system that prevent access to customer data.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number you are trying to access to ensure it is correct and exists in the system.
  Check Authorizations: Ensure that the user has the necessary authorizations to view customer data. This can be done by checking the user's roles and authorizations in the SAP system.
  Review Customer Master Data: Use transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to check if the customer exists and is active.
  Check for Inactive Customers: If the customer is inactive, you may need to reactivate it or create a new customer record.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your SAP support team or IT department to investigate any underlying configuration issues or data inconsistencies.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VD03, and SE16 (Data Browser) to check customer data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Review the roles assigned to the user in transaction PFCG to ensure they have the necessary access rights.
  Documentation: Refer to SAP documentation or help files for more detailed information on customer master data management and error handling.
  
  If the problem continues after trying these solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.