How To Fix QACT059 - Dual control principle was not followed

SAP Error Message - Details

• Message type: E = Error

• Message class: QACT - TMS: Quality Assurance & Check Tools

• Message number: 059

• Message text: Dual control principle was not followed

What causes this issue?

The dual control principle was not followed. When editing requests from
the QA worklist, the user requires QTEA authorization. This
authorization exists but the user is still unable to perform the step in
question. The processor is the same user who created the request.

System Response

The program is interrupted.

How to fix this error?

Another user with QTEA authorization must process the request, to ensure
that the dual control principle is followed. The administrator can also
do this.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QACT059 - Dual control principle was not followed ?

  The SAP error message QACT059, which states "Dual control principle was not followed," typically arises in the context of quality management processes within SAP. This error is related to the dual control principle, which is a security and control mechanism that requires two individuals to approve or perform certain actions to prevent fraud and errors.
  Cause:
  The error occurs when a user attempts to perform an action that requires dual control, but the necessary approvals or checks have not been completed. This can happen in various scenarios, such as:
  
  Quality Notifications: When creating or processing quality notifications, if the system is configured to require dual control, the action cannot proceed without the second user's approval.
  Quality Inspections: Similar to notifications, if an inspection lot requires dual control and the necessary approvals are not in place, the error will be triggered.
  Configuration Settings: The dual control principle may be enforced through specific configuration settings in the SAP system, which dictate that certain actions must be approved by two different users.
  
  Solution:
  To resolve the QACT059 error, you can take the following steps:
  
  
  Check Approval Status: Verify if the required approvals have been completed. If you are the first approver, ensure that the second approver has been notified and can complete their part of the process.
  
  
  Review User Roles: Ensure that the users involved have the appropriate roles and authorizations to perform their respective actions. Both users must have the necessary permissions to approve or process the action.
  
  
  Consult Configuration: If you are an administrator, check the configuration settings related to the dual control principle in the SAP system. This may involve reviewing the settings in the Quality Management module to understand how dual control is implemented.
  
  
  Communicate with Team Members: If you are part of a team that uses dual control, communicate with your colleagues to ensure that everyone understands their responsibilities and the process for approvals.
  
  
  Documentation and Training: Ensure that there is adequate documentation and training for users regarding the dual control process to minimize errors in the future.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific guidance or updates related to the QACT059 error. SAP frequently releases notes that address known issues and provide solutions.
  Quality Management Module: Familiarize yourself with the Quality Management (QM) module in SAP, as understanding its processes can help in troubleshooting related issues.
  User Manuals: Refer to user manuals or training materials that cover the dual control principle and its implementation in your specific SAP environment.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a qualified SAP consultant for further assistance.