How To Fix QACT009 - Error when generating/updating worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: QACT - TMS: Quality Assurance & Check Tools

• Message number: 009

• Message text: Error when generating/updating worklist

What causes this issue?

You want to generate/update the worklist. An error occurred when
writing the data to the database.

System Response

The system could not generate/update the worklist.

How to fix this error?

Find out the cause of the error and remove it. To do this, read the
system log (transaction SM21). Contact the system administrator if
necessary.
After you have removed the cause of the error, restart the function
'Create worklist'.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QACT009 - Error when generating/updating worklist ?

  The SAP error message QACT009 typically occurs when there is an issue with generating or updating a worklist in the Quality Management (QM) module. This error can arise due to various reasons, including data inconsistencies, configuration issues, or system performance problems.
  Causes of QACT009 Error
  
  Data Inconsistencies: There may be inconsistencies in the data related to quality notifications, inspection lots, or other QM-related objects.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the worklist.
  Configuration Issues: Incorrect configuration settings in the QM module can lead to errors when generating or updating worklists.
  Performance Issues: If the system is under heavy load or if there are performance bottlenecks, it may lead to timeouts or failures in generating the worklist.
  Missing or Incomplete Data: Required fields or data may be missing, leading to the inability to generate the worklist.
  
  Solutions to QACT009 Error
  
  
  Check Data Consistency:
  
  Review the data related to the quality notifications and inspection lots. Ensure that all required fields are filled and that there are no inconsistencies.
  Use transaction codes like QA32 or QA03 to check the status of inspection lots and notifications.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the QM worklist. Check the user roles and profiles in transaction SU01.
  
  
  
  Configuration Review:
  
  Verify the configuration settings in the QM module. Check if the worklist settings are correctly configured in the customizing settings (transaction SPRO).
  Ensure that the worklist criteria are set correctly.
  
  
  
  System Performance:
  
  Monitor system performance and check for any ongoing background jobs that may be affecting system responsiveness.
  If the system is slow, consider optimizing database performance or checking for any locks that may be causing delays.
  
  
  
  Check for Missing Data:
  
  Ensure that all necessary data is available and complete. If any required data is missing, it may need to be entered or corrected.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Debugging:
  
  If you have access to technical resources, consider debugging the program or transaction that is generating the error to identify the root cause.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as QA32, QA03, QM01, and QM02 for managing quality notifications and inspection lots.
  SAP Documentation: Refer to SAP Help documentation for detailed information on the QM module and worklist functionalities.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.