How To Fix Q2311 - Internal error: BPLAN record not found

SAP Error Message - Details

• Message type: E = Error

• Message class: Q2 - Messages for Development Classes SDBO and SDBA

• Message number: 311

• Message text: Internal error: BPLAN record not found

What causes this issue?

A data record that describes a scheduled action could not be found.
Most likely the internal data structure is corrupt.

System Response

Operation terminated.

How to fix this error?

Contact SAP.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message Q2311 - Internal error: BPLAN record not found ?

  The SAP error message Q2311: Internal error: BPLAN record not found typically occurs in the context of Quality Management (QM) when the system is unable to find a corresponding business plan (BPLAN) record for a specific operation or inspection lot. This can happen for various reasons, including data inconsistencies or configuration issues.
  Causes:
  
  Missing BPLAN Record: The most straightforward cause is that the BPLAN record does not exist in the system for the specified criteria.
  Data Inconsistencies: There may be inconsistencies in the data, such as missing or incorrect entries in related tables.
  Configuration Issues: The configuration settings for the Quality Management module may not be set up correctly, leading to the inability to retrieve the BPLAN record.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the BPLAN records.
  System Bugs: There could be bugs or issues in the specific version of SAP you are using.
  
  Solutions:
  
  Check BPLAN Records: Verify if the BPLAN records exist in the system. You can do this by checking the relevant tables (e.g., QPCT, QPCTT) or using transaction codes like QP01 or QP02 to view the BPLAN data.
  Data Consistency Check: Run consistency checks to ensure that all related data is correctly maintained. You can use transaction SE11 to check the database tables for any inconsistencies.
  Configuration Review: Review the configuration settings in the Quality Management module to ensure that everything is set up correctly. This may involve checking the settings for inspection plans, quality notifications, and other related configurations.
  User Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the BPLAN records. You may need to consult with your SAP security team.
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. You can search the SAP Support Portal for known issues and patches.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error is occurring and why the BPLAN record is not being found.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as QP01 (Create Inspection Plan), QP02 (Change Inspection Plan), and QP03 (Display Inspection Plan).
  SAP Documentation: Refer to SAP Help documentation for Quality Management to understand the configuration and data structures better.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.