How To Fix PV698 - Conflicts with other business event in the shopping basket

SAP Error Message - Details

• Message type: E = Error

• Message class: PV - Training and Event Management

• Message number: 698

• Message text: Conflicts with other business event in the shopping basket

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PV698 - Conflicts with other business event in the shopping basket ?

  The SAP error message PV698, which states "Conflicts with other business event in the shopping basket," typically occurs in the context of SAP Commerce (Hybris) or SAP S/4HANA when there are conflicting items or events in the shopping basket that prevent the completion of a transaction. This error can arise due to various reasons, including:
  Causes:
  
  Conflicting Items: There may be items in the shopping basket that have conflicting attributes or statuses (e.g., different delivery dates, incompatible products).
  Business Rules: Certain business rules or validations may be triggered that prevent the addition of specific items to the basket due to existing items.
  Promotions or Discounts: If there are promotions or discounts applied to certain items, they may conflict with other items in the basket.
  Stock Availability: Items that are out of stock or have limited availability may cause conflicts with other items that are available.
  User Session Issues: Sometimes, issues with the user session or cache can lead to inconsistencies in the shopping basket.
  
  Solutions:
  
  Review Shopping Basket: Check the items in the shopping basket for any conflicts. Remove or modify items that may be causing the issue.
  Check Business Rules: Review the business rules configured in the system to identify any that may be causing the conflict. Adjust the rules if necessary.
  Clear Cache: Clear the browser cache or the application cache to ensure that the latest data is being used.
  Update Item Attributes: If the conflict is due to item attributes (like delivery dates), update the attributes to ensure compatibility.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to the error message and its context.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  System Logs: Review system logs for additional error messages or warnings that may provide more context about the conflict.
  
  By following these steps, you should be able to identify and resolve the issue causing the PV698 error in your SAP environment.