How To Fix PV628 - Service is used multiple times

SAP Error Message - Details

• Message type: E = Error

• Message class: PV - Training and Event Management

• Message number: 628

• Message text: Service is used multiple times

What causes this issue?

You want to edit a service that is also used in other dynamic menus.
Any changes you make may affect the other dynamic menus.
It is not possible to delete this service.

How to fix this error?

If your changes also apply to the other menus, you may proceed.
Otherwise, enter another service.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PV628 - Service is used multiple times ?

  The SAP error message PV628 ("Service is used multiple times") typically occurs in the context of service management or service processing within SAP systems, particularly in modules like SAP Customer Service (CS) or SAP Plant Maintenance (PM). This error indicates that a particular service or service item has been assigned multiple times in a way that is not allowed by the system's configuration or business rules.
  Cause:
  
  Duplicate Entries: The service has been added more than once to the same order, notification, or service request.
  Configuration Issues: The system may be configured to prevent the same service from being used multiple times in a single transaction.
  Data Integrity Issues: There may be inconsistencies in the data that lead to the system interpreting the same service as being used multiple times.
  
  Solution:
  
  Check for Duplicates: Review the order, notification, or service request to identify if the same service has been added multiple times. If so, remove the duplicate entries.
  Review Configuration: If the business process allows for the same service to be used multiple times, check the configuration settings in the relevant SAP module to see if adjustments can be made.
  Data Validation: Ensure that the data being entered is correct and does not contain duplicates. This may involve checking the master data for services and ensuring that they are unique.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling services in your version of SAP.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to service management, such as IW31 (Create Order), IW32 (Change Order), or IW28 (Display Order).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address the issue.
  User Exits and BAdIs: If your organization has custom developments, check if there are any user exits or BAdIs that might be affecting how services are processed.
  
  By following these steps, you should be able to resolve the PV628 error and ensure that services are managed correctly within your SAP system.