How To Fix PU824 - Global information cannot be read

SAP Error Message - Details

• Message type: E = Error

• Message class: PU - Upgrade and Transport Log Messages

• Message number: 824

• Message text: Global information cannot be read

What causes this issue?

The global information could not be read for user &V1&.
This may be caused by the following:
Operating system file &V2& is read-protected
Directory in which it is searched for does not exist or is
write-protected
No check can be made to see if the file can be created because you do
not have the authorization to delete the file (authorization S_DATASET,
activity 06).

System Response

The function terminates.

How to fix this error?

Inform your system administrator about this problem, giving the file
name (&V2&), the name of the SAP system (&V3&), and the host name (&V4&
).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PU824 - Global information cannot be read ?

  The SAP error message PU824 ("Global information cannot be read") typically occurs in the context of payroll processing or when accessing certain global data related to personnel administration. This error can arise due to various reasons, including issues with data consistency, authorization problems, or configuration errors.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the master data or infotypes related to the employee or organizational structure.
  Authorization Issues: The user may not have the necessary authorizations to access the global information.
  Missing Configuration: Certain configuration settings in the SAP system may not be properly set up, leading to the inability to read global information.
  Technical Issues: There could be underlying technical issues, such as database problems or system performance issues.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like PA30 (Maintain HR Master Data) to check the employee's master data for any inconsistencies.
  Verify that all required infotypes are correctly filled out and that there are no missing entries.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the relevant data. This can be checked using transaction SU53 to analyze authorization failures.
  
  
  
  Configuration Review:
  
  Check the configuration settings related to payroll and personnel administration. Ensure that all necessary settings are correctly configured in the system.
  Consult with your SAP Basis or HR configuration team to verify that the global data settings are correctly maintained.
  
  
  
  System Logs and Traces:
  
  Review system logs (transaction SM21) and short dumps (transaction ST22) for any related errors that might provide more context on the issue.
  Use transaction SLG1 to check application logs for any relevant messages.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30, SM21, ST22, and SLG1 for troubleshooting.
  SAP Documentation: Review SAP Help documentation related to payroll and personnel administration for additional insights.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the PU824 error and implement an appropriate solution.