How To Fix PU823 - Global information cannot be read

SAP Error Message - Details

• Message type: E = Error

• Message class: PU - Upgrade and Transport Log Messages

• Message number: 823

• Message text: Global information cannot be read

What causes this issue?

The global information could not be read for user &V1&.
This may be caused by the following:
Operating system file &V2& is read-protected
Directory in which it is searched for does not exist or is
write-protected

System Response

The function terminates.

How to fix this error?

Inform your system administrator about this problem, giving the file
name (&V2&), the name of the SAP system (&V3&), and the host name (&V4&
).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PU823 - Global information cannot be read ?

  The SAP error message PU823 ("Global information cannot be read") typically occurs in the context of personnel administration or payroll processing. This error indicates that the system is unable to retrieve the necessary global information for a specific employee or organizational unit. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Missing Data: The global data for the employee or organizational unit may not be maintained in the system. This could include missing infotypes or incorrect entries.
  Authorization Issues: The user may not have the necessary authorizations to access the global information for the employee or organizational unit.
  Configuration Issues: There may be configuration problems in the system that prevent the retrieval of global data.
  Data Consistency: There could be inconsistencies in the data, such as incorrect relationships between personnel numbers, organizational units, or other related entities.
  System Errors: Temporary system issues or bugs may also lead to this error.
  
  Solutions:
  
  Check Data Maintenance: Verify that all necessary infotypes for the employee or organizational unit are correctly maintained. Ensure that the global data is complete and accurate.
  Review Authorizations: Check the user’s authorization profile to ensure they have the necessary permissions to access the required data.
  Configuration Review: Consult with your SAP Basis or configuration team to review the system settings and ensure that everything is configured correctly.
  Data Consistency Check: Use transaction codes like PA30 (Maintain HR Master Data) or PA20 (Display HR Master Data) to check for inconsistencies in the employee's data.
  System Logs: Check the system logs (transaction SM21) for any related error messages or warnings that could provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates that resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30, PA20, and others related to personnel administration.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if you suspect a bug or system issue.
  Documentation: Review SAP documentation and user guides related to personnel administration and payroll processing for additional insights.
  
  By following these steps, you should be able to diagnose and resolve the PU823 error in your SAP system.