How To Fix PTC036 - &1 is a front-end alias with multiple back-end users in system &2

SAP Error Message - Details

• Message type: E = Error

• Message class: PTC - Messages for Performance Tools (ST05, STATS)

• Message number: 036

• Message text: &1 is a front-end alias with multiple back-end users in system &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTC036 - &1 is a front-end alias with multiple back-end users in system &2 ?

  The SAP error message PTC036 indicates that a front-end alias (a user-friendly name for a user or a group of users) is associated with multiple back-end users in the specified system. This situation can lead to confusion or issues in user management and authorization.
  Cause:
  The error typically arises when:
  
  A front-end alias is configured to point to more than one back-end user. This can happen due to incorrect configuration or changes in user assignments.
  The system is trying to resolve a front-end alias to a back-end user, but finds multiple users associated with that alias, leading to ambiguity.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify the Front-End Alias: Determine which front-end alias is causing the issue. The error message will specify the alias and the system.
  
  
  Check User Assignments:
  
  Go to the relevant transaction in SAP (e.g., SU01 for user management).
  Look for the front-end alias in the user management settings.
  Check the back-end users associated with this alias.
  
  
  
  Modify the Configuration:
  
  If multiple back-end users are assigned to the front-end alias, you need to decide which back-end user should be associated with the alias.
  Remove or reassign the unnecessary back-end users from the front-end alias.
  
  
  
  Test the Changes: After making the necessary adjustments, test the front-end alias to ensure that it now correctly resolves to a single back-end user without generating the error.
  
  
  Documentation: Document the changes made for future reference and to maintain clarity in user management.
  
  
  Related Information:
  
  User Management: Understanding how front-end aliases and back-end users are managed in SAP is crucial. Familiarize yourself with user roles, profiles, and authorizations.
  SAP Notes: Check SAP Notes and Knowledge Base Articles for any specific guidance or patches related to this error message.
  System Configuration: Ensure that your system configuration aligns with best practices for user management to prevent similar issues in the future.
  
  If the problem persists after following these steps, consider reaching out to your SAP Basis team or SAP support for further assistance.