How To Fix PT116 - User unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: PT - Messages for ABAP print functions

• Message number: 116

• Message text: User unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PT116 - User unknown ?

  The SAP error message PT116 "User unknown" typically occurs in the context of the SAP Time Management module, particularly when dealing with time evaluation or time data processing. This error indicates that the system cannot find the user ID specified in the time data being processed.
  Causes:
  
  Invalid User ID: The user ID entered in the time data does not exist in the SAP system.
  User Deactivation: The user may have been deactivated or deleted from the system.
  Incorrect Configuration: There may be issues with the configuration of the time management settings or the user master data.
  Data Entry Errors: Typographical errors in the user ID during data entry can lead to this error.
  
  Solutions:
  
  Verify User ID: Check the user ID in the SAP system to ensure it exists. You can do this by navigating to the user master data (transaction code SU01) and entering the user ID to see if it is valid.
  Check User Status: Ensure that the user is active and not locked or deactivated. If the user is inactive, you may need to reactivate the user.
  Correct Data Entry: If the user ID was entered incorrectly, correct the entry in the relevant time data records.
  Review Configuration: Check the configuration settings in the Time Management module to ensure that everything is set up correctly and that there are no discrepancies.
  Consult with HR or IT: If you are unable to resolve the issue, consult with your HR department or IT support team for further assistance. They may have additional insights or access to logs that can help diagnose the problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), PA20 (Display HR Master Data), and PT60 (Time Evaluation).
  SAP Notes: Check SAP Notes for any known issues or patches related to the PT116 error message.
  Documentation: Review SAP documentation on Time Management and user administration for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the PT116 "User unknown" error in SAP.