How To Fix PRS309 - An error occured when retrieving global DMR number data

SAP Error Message - Details

• Message type: E = Error

• Message class: PRS - Message class for PROF_SERV packages.

• Message number: 309

• Message text: An error occured when retrieving global DMR number data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PRS309 - An error occured when retrieving global DMR number data ?

  The SAP error message PRS309, which states "An error occurred when retrieving global DMR number data," typically relates to issues in the Data Management Repository (DMR) within the SAP system. This error can occur for various reasons, including configuration issues, data inconsistencies, or problems with the underlying database.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the DMR configuration can lead to retrieval errors.
  Data Inconsistencies: Missing or corrupted data in the DMR can prevent the system from fetching the required information.
  Authorization Issues: The user may not have the necessary permissions to access the DMR data.
  Database Connectivity Problems: Issues with the database connection can lead to errors when trying to retrieve data.
  System Performance: High load on the system or database can cause timeouts or failures in data retrieval.
  
  Solutions:
  
  Check Configuration: Review the DMR configuration settings to ensure they are correct. This includes checking the settings for data sources and connections.
  Data Validation: Validate the data in the DMR to ensure there are no inconsistencies or missing entries. You may need to run data consistency checks or reports.
  User Authorizations: Verify that the user encountering the error has the appropriate authorizations to access the DMR data.
  Database Connection: Check the database connection settings and ensure that the database is up and running without issues. Look for any connectivity errors in the logs.
  System Performance: Monitor system performance and check for any bottlenecks. If the system is under heavy load, consider optimizing queries or increasing resources.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  Documentation: Review the official SAP documentation related to DMR and error handling for additional insights and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the PRS309 error in your SAP system.