How To Fix PRS304 - An error occured when retrieving global DI Totals Flow

SAP Error Message - Details

• Message type: E = Error

• Message class: PRS - Message class for PROF_SERV packages.

• Message number: 304

• Message text: An error occured when retrieving global DI Totals Flow

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PRS304 - An error occured when retrieving global DI Totals Flow ?

  The SAP error message PRS304, which states "An error occurred when retrieving global DI Totals Flow," typically relates to issues in the Data Integration (DI) process within SAP systems, particularly in the context of SAP Business Warehouse (BW) or SAP Analytics.
  Causes:
  
  Data Source Issues: The data source from which the totals are being retrieved may be unavailable or incorrectly configured.
  Authorization Problems: The user may not have the necessary authorizations to access the data or execute the query.
  Data Model Issues: There may be inconsistencies or errors in the data model or InfoProvider that is being queried.
  System Performance: High system load or performance issues can lead to timeouts or failures in data retrieval.
  Configuration Errors: Incorrect settings in the Data Integration configuration can lead to errors when trying to retrieve totals.
  Transport Issues: If the system has recently undergone a transport, there may be inconsistencies in the data or configuration.
  
  Solutions:
  
  Check Data Source: Verify that the data source is active and correctly configured. Ensure that the data is being loaded properly.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the required data and execute the relevant queries.
  Validate Data Model: Check the data model and InfoProviders for any inconsistencies or errors. You may need to run consistency checks.
  Monitor System Performance: Check system performance metrics to see if there are any bottlenecks or issues that could be affecting data retrieval.
  Review Configuration: Go through the Data Integration configuration settings to ensure everything is set up correctly.
  Check Transport Logs: If a transport was recently performed, review the transport logs for any errors or warnings that may indicate issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to PRS304 for any specific patches or updates that may address this issue.
  Transaction Codes: Use transaction codes like RSA1 (Data Warehousing Workbench) to check the status of data sources and InfoProviders.
  Logs and Traces: Review application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that could provide more context.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.