How To Fix PN864 - Personnel numbers could not be determined. RFC link: &

SAP Error Message - Details

• Message type: E = Error

• Message class: PN -

• Message number: 864

• Message text: Personnel numbers could not be determined. RFC link: &

What causes this issue?

The personnel numbers could not be determined because a communications
problem occurred in the system. The exact message reads: &V4&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please check the RFC link (&V1&).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PN864 - Personnel numbers could not be determined. RFC link: & ?

  The SAP error message PN864 ("Personnel numbers could not be determined. RFC link: &") typically occurs in the context of HR-related transactions or reports when the system is unable to retrieve the personnel numbers for the specified criteria. This can happen for various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing or Incorrect Selection Criteria: The selection criteria used in the transaction may not match any existing personnel records.
  Authorization Issues: The user may not have the necessary authorizations to view the personnel numbers.
  Data Consistency Issues: There may be inconsistencies or missing data in the HR master data.
  RFC Connection Issues: If the system is trying to access data from a different system via Remote Function Call (RFC), there may be issues with the RFC connection.
  Configuration Issues: Incorrect configuration in the HR module or related settings may lead to this error.
  
  Solutions:
  
  Check Selection Criteria: Review the selection criteria you are using in the transaction. Ensure that they are correct and that there are personnel records that match those criteria.
  Verify Authorizations: Ensure that the user has the necessary authorizations to access the personnel data. This can be checked with the security team or by reviewing the user's roles and authorizations.
  Data Consistency Check: Run consistency checks on the HR master data to identify any missing or inconsistent records. This may involve using transaction codes like PA30 (Maintain HR Master Data) to check individual records.
  Check RFC Connection: If the error is related to an RFC link, verify that the RFC connection is properly configured and that the target system is accessible. You can use transaction code SM59 to check the RFC destinations.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates that resolve the issue.
  Debugging: If you have access to development tools, you may want to debug the program or transaction to identify where the error is occurring.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20 (Display HR Master Data), PA30 (Maintain HR Master Data), and SM59 (RFC Destinations).
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error message details and any relevant logs.
  Documentation: Review SAP documentation related to HR processes and RFC connections for additional insights.
  
  By following these steps, you should be able to identify the cause of the PN864 error and implement a suitable solution.