How To Fix PLM_DMS002 - File is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_DMS - Messages for PI Web Document Management

• Message number: 002

• Message text: File is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_DMS002 - File is not available ?

  The SAP error message PLM_DMS002, which states "File is not available," typically occurs in the context of Document Management System (DMS) operations within SAP. This error can arise due to several reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes:
  
  File Deletion: The file you are trying to access may have been deleted or moved from its original location.
  Incorrect Document Number: The document number or the object key you are using to access the file may be incorrect or does not exist in the system.
  Authorization Issues: The user may not have the necessary permissions to access the document or file.
  Storage System Issues: If the file is stored in an external storage system (like a file server or a content repository), there may be connectivity issues or the storage system may be down.
  Document Status: The document may be in a status that does not allow access (e.g., archived or locked).
  Technical Issues: There could be technical issues with the SAP system or the DMS configuration.
  
  Solutions:
  
  Verify Document Existence: Check if the document number or object key is correct and that the document exists in the DMS.
  Check File Location: If the file is stored externally, verify that the file is still in the expected location and accessible.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the document. This can be checked in the user roles and authorizations.
  Check Document Status: Look into the status of the document in the DMS. If it is archived or locked, you may need to change its status or unlock it.
  Consult System Logs: Check the SAP system logs for any additional error messages or warnings that could provide more context about the issue.
  Contact IT Support: If the issue persists, it may be necessary to contact your IT support team or SAP Basis team to investigate any underlying technical issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the PLM_DMS002 error. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the SAP documentation related to DMS for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the PLM_DMS002 error and implement a suitable solution.