How To Fix /PF1/REQ_AGENT021 - Request agent &1 / &2 / &3 waiting to be forwarded

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/REQ_AGENT -

• Message number: 021

• Message text: Request agent &1 / &2 / &3 waiting to be forwarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/REQ_AGENT021 - Request agent &1 / &2 / &3 waiting to be forwarded ?

  The SAP error message /PF1/REQ_AGENT021 indicates that a request agent is waiting to be forwarded. This typically occurs in the context of SAP's background processing or when dealing with asynchronous processing in the system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Request Agent Status: The request agent is in a waiting state, which means it is unable to process requests due to various reasons such as resource contention, system load, or configuration issues.
  Locking Issues: There may be locks on the resources that the request agent needs to access, preventing it from proceeding.
  Configuration Issues: The configuration of the background processing or the request agent itself may not be set up correctly.
  System Load: High system load or insufficient resources (CPU, memory) can lead to delays in processing requests.
  
  Solution:
  
  Check System Load: Monitor the system performance and check if there are any bottlenecks. Use transaction codes like SM50 (Process Overview) or SM66 (Global Process Overview) to analyze the workload.
  Review Locks: Use transaction SM12 to check for any locks that might be preventing the request agent from processing. If there are unnecessary locks, they can be released.
  Check Background Jobs: Use transaction SM37 to review the status of background jobs. Look for any jobs that are stuck or have failed, as they may be affecting the request agent.
  Configuration Review: Ensure that the configuration for the request agent and background processing is correct. This includes checking the settings in transaction SM61 (Define Background Processing) and RZ10 (Profile Parameters).
  Restart Request Agent: If the issue persists, consider restarting the request agent. This can be done through transaction SM62 (Request Agent Management).
  System Resources: If the system is under heavy load, consider optimizing the workload or increasing system resources (CPU, memory) to improve performance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently updates their knowledge base with solutions for specific error messages.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to background processing and request agents for more detailed information on configuration and troubleshooting.
  
  If the problem persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.