How To Fix /PF1/MSG_LOG_GUI228 - Order risk score calculation at cross-check was sent to EH

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_LOG_GUI -

• Message number: 228

• Message text: Order risk score calculation at cross-check was sent to EH

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_LOG_GUI228 - Order risk score calculation at cross-check was sent to EH ?

  The SAP error message /PF1/MSG_LOG_GUI228 typically relates to issues encountered during the risk score calculation process in the context of order management or compliance checks. This error indicates that the risk score calculation for an order was sent to the EH (Event Handler) but encountered a problem.
  Cause:
  
  Configuration Issues: There may be misconfigurations in the risk management settings or the event handler settings.
  Data Quality: Incomplete or incorrect data in the order or related master data can lead to issues during the risk score calculation.
  System Performance: If the system is under heavy load or if there are performance issues, it may not be able to process the risk score calculation in a timely manner.
  Authorization Issues: The user or process may not have the necessary authorizations to perform the risk score calculation.
  Custom Code: If there are custom enhancements or modifications in the risk management process, they may be causing the error.
  
  Solution:
  
  Check Configuration: Review the configuration settings for risk management and ensure that they are set up correctly. This includes checking the settings in the relevant customizing transactions.
  Data Validation: Ensure that all necessary data for the order is complete and accurate. This includes checking master data, transaction data, and any related documents.
  Monitor System Performance: Check the system performance and load. If the system is slow, consider optimizing performance or scheduling the risk score calculation during off-peak hours.
  Review Authorizations: Ensure that the user or process executing the risk score calculation has the necessary authorizations. This may involve checking roles and permissions in the SAP system.
  Debug Custom Code: If there are custom enhancements, debug the code to identify any issues that may be causing the error. This may require the assistance of a developer familiar with the custom code.
  Check Event Handler Logs: Review the logs for the Event Handler to identify any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide guidance on configuration and troubleshooting.
  Documentation: Review the official SAP documentation related to risk management and order processing for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered similar issues and what solutions they have found.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.