How To Fix /PF1/MSG_CP868 - The item &1 it isn't assigned to the queue &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_CP -

• Message number: 868

• Message text: The item &1 it isn't assigned to the queue &2.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_CP868 - The item &1 it isn't assigned to the queue &2. ?

  The SAP error message /PF1/MSG_CP868 indicates that a specific item (denoted as &1) is not assigned to the specified queue (denoted as &2). This error typically arises in scenarios involving process flows, workflows, or queue management within SAP systems, particularly in contexts like SAP Customer Service (CS), SAP Plant Maintenance (PM), or similar modules where items are processed in queues.
  Cause:
  
  Incorrect Assignment: The item you are trying to process is not correctly assigned to the queue you are referencing. This could be due to configuration issues or incorrect data entry.
  Queue Configuration: The queue itself may not be set up to accept the item type you are trying to process.
  Data Integrity Issues: There may be inconsistencies in the data, such as missing links between items and queues in the database.
  Authorization Issues: The user may not have the necessary permissions to access or modify the item in the specified queue.
  
  Solution:
  
  Check Item Assignment: Verify that the item (&1) is indeed assigned to the queue (&2). You can do this by checking the configuration settings in the relevant module or transaction.
  Review Queue Configuration: Ensure that the queue is configured to accept the type of item you are working with. This may involve checking the settings in the queue management or workflow configuration.
  Data Consistency Check: Run data consistency checks to identify any discrepancies in the assignment of items to queues. This may involve using transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant tables.
  User Authorization: Ensure that the user has the necessary authorizations to access and modify the item in the queue. This may involve checking roles and permissions in transaction PFCG.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the module you are working with, as the error may have specific implications based on the context.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as:
  
  SM37 for checking job logs.
  SLG1 for application logs.
  SE80 for object navigation.
  
  
  SAP Notes: Check the SAP Support Portal for any notes related to this error message. There may be specific patches or updates that address known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.