How To Fix /PF1/MSG_CP780 - External status response: Item posting from queue initiated

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_CP -

• Message number: 780

• Message text: External status response: Item posting from queue initiated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_CP780 - External status response: Item posting from queue initiated ?

  The SAP error message /PF1/MSG_CP780 External status response: Item posting from queue initiated typically indicates that there is an issue related to the processing of queued items in the system, particularly in the context of external status responses. This can occur in various scenarios, such as during the posting of financial documents or when interfacing with external systems.
  Cause:
  
  Queue Processing: The error suggests that there is a queued item that is being processed, which may not have been completed successfully. This could be due to a previous error in processing or a timeout.
  External System Interaction: If your SAP system is integrated with external systems (like EDI, third-party applications, etc.), there may be issues with the communication or data transfer between these systems.
  Configuration Issues: There may be configuration issues in the SAP system that affect how items are queued and processed.
  Data Integrity Issues: There could be issues with the data being posted, such as missing or incorrect information.
  
  Solution:
  
  Check Queue Status: Use transaction codes like SMQ1 (for outbound queues) or SMQ2 (for inbound queues) to check the status of the queues. Look for any entries that are stuck or have errors.
  Analyze Error Logs: Review the application logs (transaction SLG1) for any related error messages that can provide more context on what went wrong.
  Reprocess Queued Items: If you identify items in the queue that need to be reprocessed, you can attempt to reprocess them manually.
  Check External System: If the issue is related to an external system, ensure that the external system is functioning correctly and that there are no connectivity issues.
  Configuration Review: Review the configuration settings related to the posting process and external interfaces to ensure they are set up correctly.
  Data Validation: Validate the data being posted to ensure that it meets all required criteria and formats.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Documentation: Review the documentation for the specific module or process you are working with to understand the expected behavior and any prerequisites for successful processing.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message /PF1/MSG_CP780.