How To Fix OT758 - Info database server not found in system &1

SAP Error Message - Details

• Message type: E = Error

• Message class: OT - SAP Online Correction Support (SOCS)

• Message number: 758

• Message text: Info database server not found in system &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OT758 - Info database server not found in system &1 ?

  The SAP error message OT758, which states "Info database server not found in system &1," typically indicates that the SAP system is unable to connect to the specified database server. This can occur for various reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Database Server Not Running: The database server may not be up and running, which prevents the SAP system from connecting to it.
  Incorrect Configuration: The database connection parameters in the SAP system may be incorrectly configured, leading to connection issues.
  Network Issues: There may be network connectivity problems between the SAP application server and the database server.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the database server.
  Database Instance Not Registered: The database instance may not be properly registered in the SAP system.
  Version Mismatch: There may be compatibility issues between the SAP system and the database version.
  
  Solutions:
  
  Check Database Server Status: Ensure that the database server is running. You can do this by logging into the database server and checking its status.
  Verify Connection Parameters: Check the database connection settings in the SAP system (e.g., using transaction DBACOCKPIT or DB02) to ensure they are correct. This includes the database host, port, and instance name.
  Test Network Connectivity: Use tools like ping or telnet to test connectivity between the SAP application server and the database server.
  Review Firewall Settings: Ensure that any firewalls between the SAP system and the database server allow traffic on the required ports.
  Check SAP System Configuration: Use transaction SICF to check if the database instance is correctly registered in the SAP system.
  Consult Logs: Review the SAP system logs (transaction SM21) and database logs for any additional error messages that may provide more context.
  Restart Services: If necessary, restart the database services and the SAP application server to refresh the connections.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the specific error message for any patches or updates that may address the issue.
  Documentation: Refer to the official SAP documentation for your specific database and SAP version for detailed configuration instructions.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to diagnose and resolve the OT758 error in your SAP system.