How To Fix OT131 - Select an internal SAP customer

SAP Error Message - Details

• Message type: E = Error

• Message class: OT - SAP Online Correction Support (SOCS)

• Message number: 131

• Message text: Select an internal SAP customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OT131 - Select an internal SAP customer ?

  The SAP error message OT131, which states "Select an internal SAP customer," typically occurs when a user attempts to perform an action that requires a valid internal customer number, but the system does not recognize the customer as an internal SAP customer. This can happen in various contexts, such as when creating or processing sales orders, service orders, or other transactions that involve customer data.
  Cause:
  
  Invalid Customer Number: The customer number entered may not be recognized as an internal SAP customer.
  Customer Master Data Issues: The customer master data may not be set up correctly, or the customer may not be marked as an internal customer.
  Authorization Issues: The user may not have the necessary authorizations to access or use the internal customer data.
  Configuration Issues: There may be configuration settings in the SAP system that restrict the use of certain customer numbers.
  
  Solution:
  
  Verify Customer Number: Check the customer number you are trying to use. Ensure it is valid and exists in the system as an internal customer.
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display).
  Verify that the customer is marked as an internal customer and that all necessary data is complete.
  
  
  Review Authorizations: Ensure that you have the necessary authorizations to access and use the internal customer data. You may need to contact your SAP security team or administrator for assistance.
  Consult Configuration Settings: If you have access, check the configuration settings related to customer data in the SAP system. Ensure that the settings allow for the use of internal customers as needed.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer) to manage customer data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for customer master data management to understand the requirements for internal customers.
  
  By following these steps, you should be able to identify the cause of the OT131 error and implement a solution to resolve it.