How To Fix OL312 - Only make changes to the case

SAP Error Message - Details

• Message type: E = Error

• Message class: OL - Workflow object types: Run-time system

• Message number: 312

• Message text: Only make changes to the case

What causes this issue?

You are only allowed to change the lower and upper case in the name of
an existing object.

How to fix this error?

If the element has the same Release level as the current Release, the
element can be renamed using the function 'Rename'.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OL312 - Only make changes to the case ?

  The SAP error message OL312 ("Only make changes to the case") typically occurs in the context of SAP when a user attempts to change certain fields or data in a case that is not allowed to be modified. This error is often related to the handling of cases in SAP modules such as SAP Customer Relationship Management (CRM) or SAP Service Management (SM).
  Cause:
  
  Status Restrictions: The case may be in a status that does not allow changes to certain fields. For example, if a case is closed or completed, modifications might be restricted.
  Authorization Issues: The user may not have the necessary permissions to make changes to the case.
  Field Locking: Certain fields may be locked for editing based on the configuration or business rules set in the system.
  Data Integrity Rules: SAP may enforce data integrity rules that prevent changes to specific fields once certain conditions are met.
  
  Solution:
  
  Check Case Status: Verify the status of the case. If it is closed or in a status that restricts changes, you may need to reopen the case or change its status to allow modifications.
  Review Authorizations: Ensure that the user has the appropriate authorizations to make changes to the case. This may involve checking user roles and permissions in the SAP system.
  Consult Configuration: If you have access to the configuration settings, check if there are any specific rules or settings that prevent changes to the case. This may involve consulting with your SAP administrator or functional consultant.
  Use the Correct Transaction: Ensure that you are using the correct transaction code or application to make the changes. Some changes may need to be made in a specific transaction that allows for editing.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review the SAP Help Portal for documentation related to case management and error handling.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the OL312 error and take appropriate action to resolve it.