How To Fix OL312 - Only make changes to the case

OL312 - Overview

• Message type: E = Error

• Message class: OL - Workflow object types: Run-time system

• Message number: 312

• Message text: Only make changes to the case

What causes this issue?

You are only allowed to change the lower and upper case in the name of
an existing object.

How to fix this error?

If the element has the same Release level as the current Release, the
element can be renamed using the function 'Rename'.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OL312 - Only make changes to the case ?

  The SAP error message OL312 ("Only make changes to the case") typically occurs in the context of SAP when a user attempts to change certain fields or data in a case that is not allowed to be modified. This error is often related to the handling of cases in SAP modules such as SAP Customer Relationship Management (CRM) or SAP Service Management (SM).
  
  Cause:
  
  Status Restrictions: The case may be in a status that does not allow changes to certain fields. For example, if a case is closed or completed, modifications might be restricted.
  Authorization Issues: The user may not have the necessary permissions to make changes to the case.
  Field Locking: Certain fields may be locked for editing based on the configuration or business rules set in the system.
  Data Integrity Rules: SAP may enforce data integrity rules that prevent changes to specific fields once certain conditions are met.
  
  
  Solution:
  
  Check Case Status: Verify the status