How To Fix OIO372 - Return item type '&1' is not recognized

SAP Error Message - Details

• Message type: E = Error

• Message class: OIO - Remote Logistics

• Message number: 372

• Message text: Return item type '&1' is not recognized

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OIO372 - Return item type '&1' is not recognized ?

  The SAP error message OIO372 indicates that the system does not recognize the return item type specified in the transaction. This error typically occurs in the context of processing returns in SAP, particularly in the Sales and Distribution (SD) module.
  Cause:
  The error can be caused by several factors:
  
  Incorrect Return Item Type: The return item type specified in the transaction does not exist or is not defined in the system.
  Configuration Issues: The return item type may not be properly configured in the system settings.
  Missing Customization: If the return item type is a custom type, it may not have been set up correctly in the system.
  Data Entry Error: There may be a typographical error in the return item type entered by the user.
  
  Solution:
  To resolve the OIO372 error, you can take the following steps:
  
  
  Check Item Type:
  
  Verify the return item type you are using. Ensure that it is correctly spelled and matches the expected format.
  
  
  
  Configuration Check:
  
  Go to the configuration settings in SAP to check if the return item type is defined. This can typically be done in the following path:
  
  SPRO ? Sales and Distribution ? Sales ? Sales Document ? Define Item Categories
  
  
  Ensure that the return item type is listed and properly configured.
  
  
  
  Create/Modify Item Type:
  
  If the return item type does not exist, you may need to create it. If it exists but is not configured correctly, you may need to modify its settings.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or guidelines for your specific SAP implementation to ensure that you are using the correct item types.
  
  
  
  User Training:
  
  If the error is due to user input, consider providing training or guidelines to users on how to correctly enter return item types.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and others that may involve return processing.
  SAP Notes: Check SAP Notes for any known issues or patches related to return item types.
  Documentation: Review SAP Help documentation for Sales and Distribution to understand the configuration and usage of item categories and return processes.
  
  By following these steps, you should be able to identify and resolve the cause of the OIO372 error in your SAP system.