How To Fix OD872 - Sales Order &1 : Delivery date > ticket end date &2

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 872

• Message text: Sales Order &1 : Delivery date > ticket end date &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD872 - Sales Order &1 : Delivery date > ticket end date &2 ?

  The SAP error message OD872 indicates that there is a conflict between the delivery date of a sales order and the ticket end date. Specifically, the delivery date specified in the sales order is later than the ticket end date, which is not allowed in the system.
  Cause:
  
  Delivery Date Exceeds Ticket End Date: The primary cause of this error is that the delivery date for the sales order is set to a date that is beyond the end date of the ticket or availability period defined in the system.
  Configuration Issues: There may be configuration settings in the system that define the valid delivery periods for sales orders, which are not being adhered to.
  Data Entry Errors: Incorrect data entry when creating or modifying the sales order can lead to this issue.
  
  Solution:
  
  Check Delivery Date: Review the delivery date specified in the sales order. Ensure that it is within the valid range defined by the ticket end date.
  Adjust Ticket End Date: If appropriate, consider extending the ticket end date to accommodate the delivery date of the sales order. This may require changes in the configuration or business processes.
  Modify Sales Order: If the delivery date cannot be changed, you may need to modify the sales order to set a new delivery date that is within the valid range.
  Consult Configuration: If this issue is recurring, consult with your SAP configuration team to review the settings related to sales order processing and ticket management to ensure they align with business requirements.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA01 (Create Sales Order), VA02 (Change Sales Order), or VA03 (Display Sales Order) to manage sales orders.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling delivery dates and ticket management.
  Documentation: Review SAP documentation related to sales order processing and delivery scheduling for best practices and guidelines.
  
  By addressing the delivery date and ensuring it aligns with the ticket end date, you should be able to resolve the OD872 error.