How To Fix OD837 - Ticket &1 : quantity missing

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 837

• Message text: Ticket &1 : quantity missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD837 - Ticket &1 : quantity missing ?

  The SAP error message OD837, which states "Ticket &1: quantity missing," typically occurs in the context of handling tickets in SAP, particularly in the areas of logistics or inventory management. This error indicates that a required quantity field for a ticket (such as a delivery ticket, production ticket, or any other relevant document) is not filled in or is missing.
  Cause:
  
  Missing Quantity Entry: The most straightforward cause is that the quantity field has not been filled in when creating or processing the ticket.
  Data Entry Error: There may have been an oversight during data entry, leading to a blank or zero quantity.
  Configuration Issues: There could be issues with the configuration of the ticketing process in SAP, which may not enforce quantity entry correctly.
  User Authorization: The user may not have the necessary permissions to enter or modify the quantity field.
  
  Solution:
  
  Check the Ticket: Review the ticket referenced in the error message (indicated by &1) to ensure that the quantity field is filled in correctly.
  Enter Quantity: If the quantity is missing, enter the appropriate quantity and save the ticket.
  Review User Input: Ensure that users are trained to fill in all required fields, including quantity, when creating or processing tickets.
  Configuration Review: If the issue persists, consult with your SAP configuration team to ensure that the ticketing process is set up correctly and that all required fields are enforced.
  Authorization Check: Verify that the user has the necessary permissions to enter quantities in the relevant transactions.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using transaction codes like VL01N (Create Outbound Delivery), CO01 (Create Production Order), or others related to ticket processing.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for the specific module you are working with (e.g., SD, MM, PP) for more details on ticket processing and required fields.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the OD837 error message in SAP.