How To Fix OD824 - Sales order &1 : item quantity &2 exceeds tolerance &3

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 824

• Message text: Sales order &1 : item quantity &2 exceeds tolerance &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD824 - Sales order &1 : item quantity &2 exceeds tolerance &3 ?

  The SAP error message OD824 indicates that the quantity of a specific item in a sales order exceeds the defined tolerance limit. This error typically arises during the processing of sales orders when the quantity entered for an item surpasses the acceptable range set in the system.
  Cause:
  
  Tolerance Limits: The system has predefined tolerance limits for sales order quantities. These limits are set to prevent errors in order processing, such as over-ordering or under-ordering.
  Configuration Settings: The tolerance limits may be configured in the system settings, and they can vary based on the item, customer, or sales organization.
  Data Entry Error: The user may have mistakenly entered a quantity that is higher than what is allowed.
  
  Solution:
  
  
  Check Tolerance Settings:
  
  Navigate to the configuration settings in SAP to review the tolerance limits for sales orders. This can typically be found in the Sales and Distribution (SD) module under the relevant configuration path.
  Adjust the tolerance limits if necessary, but ensure that any changes align with business policies.
  
  
  
  Review Sales Order Entry:
  
  Verify the quantity entered for the item in the sales order. Ensure that it is within the acceptable range.
  If the quantity is indeed correct and should exceed the tolerance, consider discussing with your supervisor or the relevant department to determine if an exception can be made.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files for more detailed information on how to manage tolerance limits and sales order processing.
  
  
  
  User Training:
  
  Ensure that users are trained on the importance of entering correct quantities and understanding the implications of tolerance limits.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA01 (Create Sales Order), VA02 (Change Sales Order), or VA03 (Display Sales Order) to manage sales orders.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide updates related to this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By addressing the tolerance settings and ensuring accurate data entry, you can resolve the OD824 error and continue processing sales orders effectively.