How To Fix OD794 - Error when validating ticket. See error log for details.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 794

• Message text: Error when validating ticket. See error log for details.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD794 - Error when validating ticket. See error log for details. ?

  The SAP error message OD794, which states "Error when validating ticket. See error log for details," typically occurs in the context of SAP's ticketing system, particularly when there are issues with user authentication or authorization. This error can arise in various scenarios, such as when accessing SAP applications, using Single Sign-On (SSO), or when there are issues with the underlying security infrastructure.
  Possible Causes:
  
  Invalid or Expired Ticket: The ticket being used for authentication may be invalid or has expired.
  Configuration Issues: There may be misconfigurations in the SAP system or the underlying security settings (e.g., SSO configuration).
  Network Issues: Connectivity problems between the client and the SAP server can lead to ticket validation failures.
  User Authorization: The user may not have the necessary authorizations to access the requested resource.
  System Time Mismatch: If the system time on the client and server is not synchronized, it can lead to ticket validation errors.
  Corrupted Ticket: The ticket itself may be corrupted or improperly formatted.
  
  Solutions:
  
  Check the Error Log: Review the detailed error log as suggested in the error message. This log can provide specific information about what went wrong during the ticket validation process.
  Re-authenticate: If the ticket is expired or invalid, try logging out and logging back in to generate a new ticket.
  Verify Configuration: Ensure that the SSO configuration and other security settings are correctly set up in the SAP system.
  Check User Authorizations: Verify that the user has the necessary roles and authorizations to access the required resources.
  Synchronize System Time: Ensure that the system time on both the client and server is synchronized. This can often be done using NTP (Network Time Protocol).
  Network Connectivity: Check for any network issues that may be affecting communication between the client and the SAP server.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error log details.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to error OD794 for any specific patches or updates that may address this issue.
  Documentation: Review SAP documentation on ticket validation and SSO configurations for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the OD794 error effectively.