How To Fix OD791 - Error when validating ticket.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 791

• Message text: Error when validating ticket.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD791 - Error when validating ticket. ?

  The SAP error message OD791, which states "Error when validating ticket," typically occurs in the context of SAP's ticketing system, particularly when there are issues with the authentication or validation of a user session or ticket. This error can arise in various scenarios, such as when accessing SAP applications, using SAP GUI, or during system integrations.
  Causes of OD791 Error
  
  Expired or Invalid Ticket: The ticket being used for authentication may have expired or is no longer valid.
  Session Timeout: The user session may have timed out due to inactivity.
  Configuration Issues: There may be misconfigurations in the SAP system or the underlying authentication mechanism (e.g., Single Sign-On).
  Network Issues: Connectivity problems between the client and the SAP server can lead to ticket validation failures.
  User Authorization: The user may not have the necessary authorizations to access the requested resource.
  System Updates or Changes: Recent updates or changes to the SAP system or its components may have affected ticket validation processes.
  
  Solutions to OD791 Error
  
  Re-login: Log out and log back into the SAP system to obtain a new ticket.
  Check Session Settings: Ensure that session timeout settings are configured appropriately in the SAP system.
  Validate User Credentials: Confirm that the user credentials are correct and that the user has the necessary authorizations.
  Review System Configuration: Check the configuration settings related to authentication and ticket validation in the SAP system.
  Network Connectivity: Ensure that there are no network issues affecting connectivity to the SAP server.
  Consult SAP Notes: Look for relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  Related Information
  
  SAP Documentation: Review the official SAP documentation for details on ticket management and authentication processes.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Check system logs (e.g., ST22, SM21) for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the OD791 error in your SAP environment.