How To Fix OB246 - Given customer &1 doesn't belong to licenses customer group

SAP Error Message - Details

• Message type: E = Error

• Message class: OB - IS-OIL Downstream TDP messages

• Message number: 246

• Message text: Given customer &1 doesn't belong to licenses customer group

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OB246 - Given customer &1 doesn't belong to licenses customer group ?

  The SAP error message OB246 indicates that a specific customer (identified by the placeholder &1) does not belong to the designated customer group that is associated with licenses. This error typically arises in the context of sales and distribution (SD) or financial accounting (FI) when trying to process transactions related to customers and their associated licenses.
  
  Cause:
  
  Customer Group Configuration: The customer in question is not assigned to the correct customer group that is required for the transaction you are trying to perform.
  Licensing Requirements: The system may have specific licensing requirements that restrict certain transactions to customers within a defined group.
  Data Entry Error: There may have been a mistake in entering the customer data or in the configuration of customer groups.
  
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for display).
  Verify the customer group assigned to the customer. Ensure that it matches the required customer group for the transaction.
  
  
  
  Update