How To Fix OA797 - Frontend operating system does not correspond to your selection

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 797

• Message text: Frontend operating system does not correspond to your selection

What causes this issue?

The function "Call Program Locally" is only active for "Display Local
File" if the current frontend operating system matches the operating
system you have selected.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to display an external application locally on your frontend
using the "Execute" function, the frontend operating system must be the
same as the operating system you have selected.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA797 - Frontend operating system does not correspond to your selection ?

  The SAP error message OA797, which states "Frontend operating system does not correspond to your selection," typically occurs when there is a mismatch between the operating system of the SAP GUI (Graphical User Interface) on the client side and the settings or requirements specified in the SAP system.
  Cause:
  
  Operating System Mismatch: The SAP GUI installed on the client machine may not be compatible with the operating system settings or the version of the SAP system you are trying to connect to.
  Incorrect Configuration: The SAP system may have specific configurations that require a certain type of frontend operating system, and the client does not meet these requirements.
  Version Compatibility: The version of the SAP GUI may not be compatible with the version of the SAP backend system.
  
  Solution:
  
  Check SAP GUI Version: Ensure that you are using a version of SAP GUI that is compatible with the SAP system you are trying to access. You can check the compatibility matrix provided by SAP.
  Update SAP GUI: If you are using an outdated version of SAP GUI, consider updating it to the latest version that supports your operating system and the SAP backend.
  Verify Operating System Settings: Make sure that the operating system settings on your client machine match the requirements specified in the SAP system. This may include checking for 32-bit vs. 64-bit compatibility.
  Reinstall SAP GUI: If the issue persists, consider uninstalling and then reinstalling the SAP GUI to ensure that all components are correctly installed.
  Check SAP Notes: Look for any relevant SAP Notes that may address this specific error. SAP Notes often provide solutions or workarounds for known issues.
  Consult with IT Support: If you are unable to resolve the issue, it may be helpful to consult with your IT support team or SAP Basis team for further assistance.
  
  Related Information:
  
  SAP Notes: Search for SAP Notes related to error OA797 in the SAP Support Portal for specific guidance and updates.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review the official SAP documentation for your specific version of SAP GUI and the backend system for any additional configuration requirements.
  
  By following these steps, you should be able to identify and resolve the issue related to the OA797 error message.