How To Fix OA665 - The selected document area is unknown in the external system

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 665

• Message text: The selected document area is unknown in the external system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA665 - The selected document area is unknown in the external system ?

  The SAP error message OA665, which states "The selected document area is unknown in the external system," typically occurs when there is an issue with the integration between SAP and an external system, such as a document management system (DMS) or another third-party application. This error can arise in various scenarios, particularly when trying to access or manage documents that are expected to be linked to a specific document area.
  Causes:
  
  Incorrect Document Area Configuration: The document area specified in the SAP system may not be correctly configured or may not exist in the external system.
  Missing or Incorrect Mapping: There may be a lack of proper mapping between the document areas in SAP and the external system.
  Authorization Issues: The user may not have the necessary permissions to access the specified document area in the external system.
  Data Synchronization Issues: If the external system has not been updated or synchronized with the latest document areas from SAP, it may lead to this error.
  System Integration Issues: Problems with the middleware or integration layer that connects SAP with the external system can also cause this error.
  
  Solutions:
  
  
  Check Document Area Configuration:
  
  Verify that the document area you are trying to access is correctly defined in both SAP and the external system.
  Ensure that the document area exists and is active in the external system.
  
  
  
  Review Mapping Settings:
  
  Check the mapping settings between SAP and the external system to ensure that the document areas are correctly linked.
  If necessary, update the mapping to reflect any changes in document areas.
  
  
  
  Verify User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the document area in the external system.
  Review the roles and permissions assigned to the user in both SAP and the external system.
  
  
  
  Synchronize Data:
  
  If there are discrepancies between the document areas in SAP and the external system, perform a synchronization to update the external system with the latest data from SAP.
  
  
  
  Check Integration Middleware:
  
  If you are using middleware (like SAP PI/PO, SAP Cloud Platform Integration, etc.), check for any errors or issues in the integration layer that may be affecting the communication between SAP and the external system.
  
  
  
  Consult Documentation:
  
  Refer to the documentation for both SAP and the external system for any specific configuration or troubleshooting steps related to document areas.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Use relevant transaction codes (like OAC0 for document area configuration) to check and modify settings.
  Support: If the issue persists, consider reaching out to SAP support or your external system vendor for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the OA665 error in your SAP environment.