How To Fix OA420 - SAP ArchiveLink (error in storage system)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 420

• Message text: SAP ArchiveLink (error in storage system)

What causes this issue?

Database error
The content server database cannot be accessed or an error message is
returned as the response to an inquiry.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Inform your content server administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA420 - SAP ArchiveLink (error in storage system) ?

  The SAP error message OA420 indicates that there is an issue with the ArchiveLink storage system. This error typically arises when the system is unable to access or interact with the storage system where documents are archived. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Configuration Issues: The ArchiveLink storage system may not be configured correctly in the SAP system.
  Network Issues: There may be network connectivity problems between the SAP system and the storage system.
  Storage System Unavailability: The storage system may be down or not reachable due to maintenance or other issues.
  Authorization Problems: The user or the system may not have the necessary permissions to access the storage system.
  Document Format Issues: The document being archived may be in an unsupported format or corrupted.
  Database Issues: There may be issues with the database that stores the ArchiveLink data.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the ArchiveLink storage system in transaction OAC0. Ensure that the storage system is correctly defined and active.
  Test Connectivity: Use tools like ping or telnet to check the network connectivity between the SAP system and the storage system.
  Check Storage System Status: Ensure that the storage system is operational. If it is down, coordinate with the relevant team to bring it back online.
  Review Authorizations: Check the user authorizations for accessing the ArchiveLink storage system. Ensure that the necessary roles and permissions are assigned.
  Validate Document Formats: Ensure that the documents being archived are in a supported format and are not corrupted.
  Database Check: If there are database issues, work with your database administrator to resolve them.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like OAC0 (ArchiveLink Administration) and OAC3 (ArchiveLink Storage System) to manage and troubleshoot ArchiveLink settings.
  SAP Notes: Check for relevant SAP Notes that may address specific issues related to ArchiveLink and the OA420 error. You can search for notes in the SAP Support Portal.
  Logs and Traces: Review system logs and traces (e.g., using transaction SLG1) for more detailed error messages that can provide additional context for the issue.
  Documentation: Refer to the official SAP documentation for ArchiveLink for detailed configuration and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.