How To Fix OA399 - SAP ArchiveLink (error from SAP kernel & & & &)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 399

• Message text: SAP ArchiveLink (error from SAP kernel & & & &)

What causes this issue?

A request was to be sent to a content server.
The SAP kernel could not forward the request to the content server.

System Response

An error was reported by the SAP kernel.
The SAP kernel has probably not received a response to its request
because the content server connection is not active or cannot be
accessed (TIMEOUT).

How to fix this error?

Repeat the storage request. If the error still occurs when the request
is repeated, the error cannot be corrected in the application. Contact
your system administrator/content server administrator.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA399 - SAP ArchiveLink (error from SAP kernel & & & &) ?

  The SAP error message OA399 typically relates to issues with SAP ArchiveLink, which is a component used for document management and archiving in SAP systems. The error message itself can be somewhat generic, indicating that there is a problem with the ArchiveLink setup or configuration.
  Possible Causes:
  
  Configuration Issues: The ArchiveLink settings may not be properly configured in the SAP system.
  Kernel Issues: The error may stem from a problem with the SAP kernel version being used, which may not be compatible with the ArchiveLink functionality.
  Document Storage Issues: There may be issues with the storage system where documents are archived, such as connectivity problems or misconfigured storage paths.
  Authorization Problems: The user may not have the necessary authorizations to access or manage the archived documents.
  Database Issues: Problems with the database that stores the ArchiveLink data can also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the ArchiveLink configuration settings in transaction OAC0 (ArchiveLink Administration) to ensure everything is set up correctly.
  Kernel Update: Ensure that you are using a compatible and up-to-date version of the SAP kernel. If necessary, apply the latest patches or updates.
  Storage System Verification: Verify the connection to the storage system (e.g., file system, content server) and ensure that it is operational and correctly configured.
  Authorization Check: Ensure that the user encountering the error has the necessary authorizations to access the ArchiveLink documents. This can be checked in transaction SU53 or by reviewing user roles.
  Database Health Check: Perform a health check on the database to ensure it is functioning correctly and that there are no issues affecting the ArchiveLink data.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to ArchiveLink and the specific error message for any known issues or patches. You can search for relevant notes in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  OAC0: ArchiveLink Administration
  OAC3: ArchiveLink Object Types
  SARA: Archive Administration
  
  
  Documentation: Review the official SAP documentation for ArchiveLink for detailed configuration and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.